Effective Date: 1st Jan 2019
InnerSaga – A Medical Yoga & Healing Centre (“InnerSaga,” “we,” “our,” or “us”) values your trust and strives to provide the highest quality of services. This Refund Policy outlines the conditions under which refunds may be granted for services or programs offered by InnerSaga. By using our services, you agree to the terms outlined in this Refund Policy.
1. Eligibility for Refunds
Refunds will be considered only under the following circumstances:
- Cancellation by InnerSaga: If a session, program, or service is cancelled by InnerSaga due to unforeseen circumstances, you are eligible for a full refund or rescheduling at no additional cost.
- Health-Related Issues: If you are unable to continue a program due to a documented medical condition, we may provide a partial refund or credit for future use, subject to review.
- Advanced Notice of Cancellation: If you provide written notice of cancellation at least 48 hours before the start of a session or program, you may be eligible for a refund minus any applicable administrative fees.
2. Non-Refundable Payments
The following are non-refundable:
- Payments for sessions or programs already attended or partially attended.
- Payments for packages or memberships once the first session has been utilized.
- Deposits or advance payments made to secure a booking, unless otherwise stated.
3. Process for Requesting Refunds
To request a refund, please follow these steps:
- Submit a written request to support@innersaga.in with the subject line “Refund Request” and include your name, contact information, and details of the service or program in question.
- Attach any supporting documentation, such as proof of payment or medical certificates (if applicable).
- Allow up to 14 business days for InnerSaga to review your request and respond with a resolution.
4. Processing of Refunds
- Approved refunds will be processed within 7-10 business days from the date of approval.
- Refunds will be issued using the original method of payment unless otherwise agreed upon.
- Any applicable administrative fees or charges will be deducted from the refund amount.
5. Changes to Refund Policy
InnerSaga reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any changes to this Refund Policy.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
InnerSaga – A Medical Yoga & Healing Centre
270, CQAL LAYOUT, SAHAKARA NAGAR, BANGALORE 560092
support@innersaga.in
+91 9923844281